Thank you for choosing rakudoll.com! You can shop on our website without worrying about any security issues, and we have made every effort to protect your payment information. When purchasing on rakudoll.com, you will be offered the following secure payment methods. Please email us (service@rakudoll.com) with your payment problem if anything doesn’t work for you.

PayPal

If you have a PayPal account, select PayPal and you can log in and pay with PayPal Balance, Credit or Debit Card, or Bank Account.

PayPal also offer the option to pay with Credit Card directly. No PayPal account is needed. Follow the order process and choose PayPal to checkout. it will display the below option:

Choose” Pay with Credit or Debit Card” to go ahead the payment.

Why Does My Payment Fail?

Internet Explorer is not supported.

• Please note that our system currently does not work well with an In Internet Explorer browser. If you’re using IE, then the Firefox and Google Chrome will be the best choice. If the same issue happens, kindly refer to the following details.

PayPal is blocking the purchase.

• Your Credit Card or Debit Card issues (such as an invalid card, expired card, the amount exceeds, the card is disabled, etc.)
• Your Credit Card or Debit Card issues with International transactions (Ensure the buyer credit cards and debit cards are allowed to buy online from overseas merchants)
• If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.

Check Your Card.

• Do Not Honor: The bank is unwilling to accept the transaction.
• Insufficient Funds: The account did not have sufficient funds to cover the transaction amount at the time of the transaction.
• Limit Exceeded: The attempted transaction exceeds the withdrawal limit of the account.
• Expired Card: Card is expired. The customer will need to use a different card.
• Invalid Credit Card Number: The customer entered an invalid payment method or made a typo in their credit card information.
• Invalid Expiration Date: The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank.
• Card Issuer Declined CVV: The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.
• Based on Location: The bank declined based on location.
• Bank’s Fraud Rules: The bank’s fraud rules blocked the transaction.
  If your payment won’t process with your PayPal account or you’re still having problems with your card, try:
• Make the purchase again in a browser that’s in Incognito mode, or in a different browser, or
• Changing your payment method at checkout, or use a different credit card or PayPal account, or
• If none of these issues apply, please contact us with your order number(if there is), name and email address, error notification, and the screenshot of the error, we will check the details and assist you in continuing the order.

Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank or contact us.